Refund Policy

Last updated: March 2026

Our policy

        All purchases on MidnightLuna are final. We do not offer refunds on subscription payments for digital services once access has been granted.
      

By completing a subscription purchase, you acknowledge and agree to this no-refund policy. This is standard practice for digital content and subscription services.

Why we have this policy

MidnightLuna provides instant access to a digital service upon payment. Because the service is delivered immediately and digitally, we are unable to "take back" access once it has been provided, which is why all sales are final.

Cancellation

While we do not offer refunds, you may cancel your subscription at any time. Upon cancellation:

Your subscription will not renew at the next billing date
You will retain full access until the end of your current billing period
No further charges will be made after cancellation

To cancel, contact us at support@midnightluna.com with your account email and we will process your cancellation within 24 hours.

Exceptions

We may consider refunds only in the following exceptional circumstances:

You were charged twice for the same subscription period (duplicate charge)
The service was completely inaccessible for more than 72 consecutive hours during your paid period

To request an exception, email support@midnightluna.com within 7 days of the charge with your payment details and reason for the request. All exception requests are reviewed on a case-by-case basis.

Chargebacks

Initiating a chargeback without first contacting us is a violation of our Terms of Service. If you have a billing concern, please contact us at support@midnightluna.com and we will resolve it promptly.

Contact us

If you have any questions about this policy or a billing issue, please contact us at: support@midnightluna.com

We aim to respond to all support requests within 24 hours.